SÖRS Spring Water Shipping Policy

  1. Commitment to Premium Delivery

    At SÖRS, we are committed to ensuring your premium spring water reaches you in pristine condition and in a timely manner. Our logistics partners are selected for their reliability and commitment to handling our product with the utmost care.

  1. Delivery Areas and Exclusions

    We currently deliver to all major metropolitan areas within South Africa. Delivery to remote or outlying areas may incur additional charges and extended delivery times. Any delivery exclusions will be clearly communicated at the point of checkout.

  1. Shipping Costs (ECTA Compliance)

    In compliance with the ECTA, the final shipping cost will be displayed at checkout before payment is processed. This cost is calculated based on the weight, volume, and destination of your order.

  • Free Shipping: Orders exceeding a specified value (e.g., R500) or quantity may qualify for free standard shipping. This will be clearly indicated on the website.
  1. Delivery Times

    Our standard delivery times are as follows:

  • Major Metropolitan Areas: 3–5 business days from the date of dispatch.
  • Regional/Outlying Areas: 5–7 business days from the date of dispatch.

    CPA Requirement: We will ensure that delivery occurs within the agreed-upon period. If no period is agreed upon, delivery will occur within a reasonable time after the conclusion of the transaction. Should we be unable to deliver within the specified time, we will notify you and provide an option to cancel the order for a full refund.

  1. Passing of Risk (CPA Implication)

    The risk of loss or damage to the goods passes to the consumer only upon delivery of the goods to the consumer or their designated representative.

  1. Order Tracking

    Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier’s website to monitor the status of your delivery.

  1. Receipt of Goods

    A signature will be required upon delivery. If you are unavailable to receive the goods, the courier will attempt a second delivery or contact you to arrange collection from a local depot.

  1. Damaged or Incorrect Orders

    If you receive an order that is damaged or incorrect, please notify us immediately (within 24 hours of receipt) by contacting our customer service team at [info@wearesors.com]. Please provide your order number and photographic evidence of the damage. We will arrange for a replacement or a full refund, including any shipping costs, in accordance with our Refund Policy.

    For any queries regarding your shipment, please contact us at [info@wearesors.com].

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