SÖRS Spring Water Privacy Notice (POPIA Compliant)

  1. Introduction and Scope

    This Privacy Notice explains how SÖRS Spring Water (“SÖRS,” “we,” “us,” or “our”) collects, uses, discloses, and protects your Personal Information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

  1. Personal Information We Collect
    We collect Personal Information necessary for our business operations, which may include:
  • Identity Data: Name, surname.
  • Contact Data: Email address, telephone number, and physical/delivery address.
  • Financial Data: Payment details (processed securely by third-party payment gateways; we do not store full card details).
  • Usage Data: Information about how you use our website, products, and services (e.g., IP address, browser type, pages viewed, collected via cookies).
  1. How We Use Your Information (Purpose Specification)

    We process your Personal Information lawfully for the following specific, explicitly defined, and legitimate reasons:

  • Order Fulfilment: To process, pack, and deliver your purchased products (Contractual Obligation).
  • Communication: To respond to your inquiries and provide customer support (Legitimate Interest).
  • Direct Marketing: To send you promotional materials and updates, only where you have provided explicit, opt-in consent (Consent).
  • Legal Compliance: To comply with our legal obligations, such as tax and regulatory requirements (Legal Obligation).
  1. Disclosure of Personal Information

    We will not sell or rent your Personal Information. We may share your information with:
  • Operators: Third-party service providers (Operators) who process Personal Information on our behalf, such as courier companies, payment gateways, and IT support. We ensure these Operators are bound by written agreements to maintain confidentiality and comply with POPIA.
  • Legal Compliance: Where required by law or in response to a valid legal request.
  1. Your Rights Under POPIA

    As a data subject, you have the right to:
  • Access: Request a copy of the Personal Information we hold about you.
  • Correction: Request the correction or deletion of inaccurate, irrelevant, excessive, or misleading Personal Information.
  • Objection: Object to the processing of your Personal Information for direct marketing purposes.
  • Withdraw Consent: Withdraw your consent to the processing of your Personal Information at any time.
  1. Information Officer Details (POPIA Requirement)

    For any questions, concerns, or to exercise your rights under POPIA, please contact our designated Information Officer:

Detail

Information

Information Officer

[Insert Name of Information Officer]

Email Address

[Insert Information Officer Email, e.g., privacy@wearesors.com]

Telephone Number

[Insert Contact Telephone Number]

  1. Security

    We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction.

    This notice was last updated on [Date].

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